Transportation Operations Specialist - Learning & Development
Amazon, Inc | Oct 2022 - Present
Leading operational excellence initiatives while developing AI-powered solutions for transportation optimization
- • Achieved 98% compliance rate while resolving 300-500 daily transportation incidents through data-driven root cause analysis
- • Architected standardized training protocols adopted company-wide across multiple departments, improving consistency and reducing onboarding time by 40%
- • Pioneered statistical analysis frameworks for executive decision-making, resulting in 25% faster issue resolution and enhanced leadership visibility
- • Engineered CRM workflow optimization reducing customer resolution times by 25% and significantly improving customer satisfaction metrics
Area Manager - Operations Excellence
Factor_/HelloFresh | Dec 2023 - Sep 2024
Drove operational transformation and team leadership in fast-paced food production environment
- • Reduced operational delays by 15% through strategic cross-departmental collaboration and process reengineering
- • Achieved record-breaking throughput of 17,990+ boxes per shift through workflow optimization and capacity planning
- • Led high-performing team of 160+ associates and 10 team leads using data-driven scheduling, KPI dashboards, and performance management
- • Implemented comprehensive risk management frameworks ensuring 100% GMP compliance and food safety standards
Fleet Operations Manager
SCR Medical Transportation | Feb 2018 - Apr 2022
Transformed fleet operations through technology innovation and strategic vendor management
- • Managed 350+ vehicle fleet operations across multiple high-value contracts (PACE, UberWav, VA, CPS) worth $10M+ annually
- • Engineered custom SQL-based asset tracking system that revolutionized fleet utilization, reducing idle time by 70% and saving $600K annually
- • Led strategic vendor negotiations and inventory optimization initiatives, centralizing 5,000+ part inventory system
- • Improved operational visibility by 85% through implementation of real-time tracking and predictive maintenance protocols
Senior Operations Analyst
FedEx Ground | Mar 2018 - Feb 2021
Delivered critical analytics and process improvements during high-volume peak operations
- • Ensured 99%+ delivery compliance during peak seasons through real-time analytics and predictive modeling
- • Reduced replacement costs by 35% through implementation of proactive damage prevention protocols and quality control measures
- • Developed innovative data solutions addressing recurring customer service challenges, improving satisfaction scores by 20%
Senior IT Systems Administrator & Strategic Advisor
SCR Medical Transportation | Aug 2012 - Feb 2018
Led digital transformation initiatives and IT infrastructure modernization
- • Managed enterprise IT infrastructure supporting 300+ users across multiple sites with 99.8% uptime
- • Designed and launched mobile incident reporting application with multimedia integration, reducing response times by 45%
- • Orchestrated complex 420-seat call center relocation with zero operational disruption, saving $200K in potential downtime costs
- • Advised C-suite leadership on technology adoption strategies and digital transformation roadmap development
Property Investment Manager
MK Properties | Apr 2020 – Jan 2025
Applied analytical and strategic thinking to real estate investment optimization
- • Generated exceptional ROI through strategic property acquisition and optimization: purchased duplex at $195K, generated $75K rental income, and achieved $365K sale price
- • Managed diversified portfolio of residential and commercial properties in high-growth Chicago suburb market
- • Implemented data-driven pricing strategies and market analysis to maximize property value and rental yields